Privacy Policy

Last updated: August 19, 2026

SOVO respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our store, purchase products, contact us, or otherwise interact with our services.

Information We May Collect

Depending on how you interact with us, we may collect contact and account information such as your name, email address, telephone number, billing address, and delivery address; transaction information such as products viewed or purchased, order history, payment status, and return or exchange information; device and usage information such as IP address, browser type, pages viewed, time stamps, referral URL, and cookie identifiers; communications you send to us; and marketing preferences.

Payment information is processed by our payment providers. SOVO does not intend to store full payment-card details except as permitted through an approved, secure payment environment.

How We Use Information

We may use personal information to process and deliver orders; process payments; provide support; manage returns, exchanges, and warranties; communicate about orders and account matters; personalize and improve our services; send marketing where permitted and subject to your choices; operate and secure the store; detect and prevent fraud or misuse; and comply with legal obligations.

How We May Disclose Information

We may disclose information to service providers and business partners that help operate our store, including hosting providers, payment processors, shipping carriers, customer-service platforms, email or SMS providers, security and fraud-prevention services, analytics providers, and professional advisers. We may also disclose information when required by law, to protect rights and safety, in connection with a corporate transaction, or with your consent.

Cookies and Similar Technologies

We and our providers may use cookies, pixels, local storage, and similar technologies to keep the store functional, remember preferences, understand site use, measure campaign performance, prevent fraud, and, if enabled, support advertising. You can manage some cookies through your browser settings. Where required, we will provide a consent or preference tool for non-essential cookies.

Your Choices and Privacy Rights

You may unsubscribe from promotional emails using the unsubscribe link in the message. Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, portability of, restriction of, or objection to certain processing of your personal information. You may also have rights to opt out of certain targeted advertising, sale, or sharing of personal information. To submit a privacy request, email udjhqtksudmh@hotmail.com with the subject line Privacy Request. We may need to verify your identity before fulfilling a request.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, but no online system is completely secure.

Children’s Privacy

Our store is not directed to children under the age required by applicable law to provide consent to data processing. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the Last updated date. Where required by law, we will provide additional notice.