Shipping policy
Thank you for shopping with SOVO. We aim to process and ship each order as quickly as possible. The estimates below are provided to help you plan your purchase.
Processing time and transit time
|
Stage
|
Estimated time
|
What this means
|
|
Order processing
|
2–3 business days
|
We verify the order, prepare the item(s), conduct any applicable quality checks, and hand the parcel to the carrier.
|
|
Shipping / transit
|
8–10 business days
|
This is the estimated carrier transit time after the order has shipped.
|
|
Estimated total delivery time
|
Approximately 10–13 business days
|
This is the combined estimate from order placement to delivery, excluding exceptional delays.
|
Important: The 2–3 business day processing period is separate from the 8–10 business day shipping/transit period. Transit time begins only after your order has been dispatched and you receive shipping confirmation.
Business days are Monday through Friday and exclude public holidays. Delivery estimates are not guaranteed and may vary by destination, carrier capacity, weather, customs clearance, local delivery conditions, and other circumstances outside our control.
Order confirmation and tracking
After placing an order, you will receive an order-confirmation email. Once the order has been shipped, we will send a shipping-confirmation email with tracking information when tracking is available. Tracking may take several business days to begin showing updates after the parcel is handed to the carrier.
Shipping address
Customers are responsible for providing a complete and accurate shipping address at checkout. If you need to request an address change, contact us immediately at service@sovoshoe.com. We cannot guarantee changes once an order has entered processing or has been shipped.
SOVO is not responsible for delays, additional costs, or failed delivery caused by an incomplete or incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect address or unsuccessful delivery attempt, we may contact you to arrange reshipment at the customer’s expense.
Customs, duties, and taxes
For international deliveries, your order may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility. Customs processing can also extend the delivery time.
Delays, lost parcels, and delivery issues
If your tracking has not updated for an extended period, or if you believe your parcel has been lost or delivered incorrectly, please contact us at service@sovoshoe.com with your order number. We will work with the carrier to investigate the issue. Carrier delays and customs delays are outside our control, but we will do our best to assist.