Refund Policy

Last updated: August 19, 2026

Once an approved return reaches SOVO, we will inspect it and notify you of the outcome.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit.

Refund Amount

For eligible change-of-mind returns, refunds cover the price paid for the returned item after any applicable adjustments. Original shipping charges, expedited-shipping charges, return-postage charges, and non-refundable third-party fees are not refunded unless stated otherwise at checkout or required by applicable law.

If a promotional discount depended on retaining a minimum order value, the refund may be adjusted to reflect the promotion that remains applicable after the return, where permitted by law.

Faulty, Damaged, or Incorrect Items

If an item is verified as defective, damaged on arrival, or incorrect, SOVO will provide an appropriate remedy, which may include a replacement, repair, refund, or another remedy required by applicable law. Please contact us as soon as possible and include your order number and clear photos of the issue.

Late or Missing Refunds

If you have not received an approved refund after the stated timeframe, first check with your payment provider. If the refund is still not visible, contact us with your order number and the email used for the purchase.

Contact

For refund support, email udjhqtksudmh@hotmail.com.

Customers may have statutory cancellation, return, repair, replacement, or refund rights that differ by country or region. Where mandatory law provides broader protection than this policy, the mandatory law prevails.