Returns & Exchanges Policy

Last updated: August 19, 2026

We want you to feel confident in your SOVO footwear. If your purchase is not right for you, you may request a return or exchange under the conditions below. This policy does not limit any mandatory consumer rights that apply in your location.

30-Day Return Window

You may request a return within 30 days after delivery for eligible items that are unworn, unused, clean, and returned in their original undamaged shoe box and packaging with all original inserts, tags, accessories, and promotional items.

Please try on footwear indoors on a clean, soft surface. Items showing marks, odors, pet hair, dirt, outdoor wear, or other signs of use may not be accepted, or may receive a reduced refund where permitted by law and where the reduction reflects diminished value.

Non-Returnable Items

Unless an item is faulty, incorrect, or local law requires otherwise, final-sale or clearance items clearly identified as non-returnable before purchase, gift cards, personalized or custom-made goods, and items returned after the applicable return period are not eligible for a change-of-mind return.

How to Start a Return

Email udjhqtksudmh@hotmail.com with the subject line Return Request — Order #[Order Number]. Include your name, order number, the item(s) you wish to return, and the reason for return. If there is a product issue, please include clear photographs. We will send instructions and the applicable return address. Do not send an item back without return instructions; unapproved parcels may be delayed or not accepted.

Return Shipping

For a change-of-mind return, the customer is responsible for return postage unless SOVO expressly offers a prepaid label or applicable law provides otherwise. We recommend using a tracked service and retaining proof of postage until the return is accepted.

Exchanges

Exchanges are subject to stock availability. For a different size, color, or style, the fastest option may be to return the eligible item for a refund and place a new order. If an item is verified as defective, damaged on arrival, or incorrectly sent, SOVO will provide a reasonable remedy and cover or reimburse eligible return-shipping costs as required by applicable law.

Contact

For return or exchange assistance, email udjhqtksudmh@hotmail.com.