Shipping Policy
Last updated: August 19, 2026
SOVO ships sneakers, slides, and footwear accessories to destinations available at checkout. Shipping options, estimated delivery timeframes, and applicable charges are displayed before payment is completed.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization. Business days exclude weekends and public holidays. Processing may take longer during product launches, promotional periods, severe weather, carrier disruptions, or when additional order verification is reasonably necessary. If your order is materially delayed, we will contact you using the email address provided at checkout.
Delivery Estimates and Tracking
Delivery estimates begin after dispatch and are not guaranteed delivery dates. Transit times depend on the selected service, carrier, destination, customs processing, and local delivery conditions. Tracking information will be sent when it becomes available.
Shipping Charges, Taxes, and Customs
Shipping charges are shown at checkout unless stated otherwise. Duties, import taxes, customs fees, brokerage fees, and similar destination-country charges are the customer’s responsibility unless the checkout page expressly states that they are included. Customs clearance can cause delays outside SOVO’s control.
Address Accuracy and Failed Delivery
Please check your delivery address carefully before placing an order. We cannot guarantee changes after an order enters fulfillment. If a parcel is returned because an address is incomplete or incorrect, delivery is refused, or the parcel is uncollected, we may offer re-shipment at the customer’s expense. Any refund for a returned-to-sender order may exclude original shipping and non-recoverable carrier costs where permitted by law.
Missing, Damaged, or Incorrect Deliveries
If your tracking shows delivered but you cannot locate your parcel, please check with household members, building management, and the carrier before contacting us. Notify us within 7 days of the delivery scan so we can review the issue. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will assess the issue and provide an appropriate remedy in accordance with applicable law.
Contact
For shipping support, email udjhqtksudmh@hotmail.com.